Here’s the May update:
Delta from April’s update is 14 ideas have transitioned into ‘review’ status with Product Management, one idea has been retired, five new ideas submitted, one additional idea has already been offered.
|
Status
|
Total
|
|
Reviewing
|
31
|
|
Retired
|
14
|
|
In Progress
|
6
|
|
Already Offer
|
4
|
|
New
|
3
|
|
Grand Total
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58
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Legend:
- Active: Every idea start outs new/active
- Reviewing: We're looking into whether this is a feasible option
- In Progress: We're taking action on the idea in a future release or service patch
- Retired: The idea is not moving forward, not feasible, not on the company roadmap, will not be implemented
- Completed: We took action and implemented the idea/was already part of the product plan prior to the idea being submitted
Ideas that are on the roadmap – marching ahead to implementation (aka ‘In Progress):
Community access from within the product.
Place a link to the “Community” from within the product on the horizontal nav bar as well as on the left nav bar. Consider links from other pages, specifically the exit page. Do not recommend that it get buried under the support tab.
I'm pleased to report this feature will be available in T27 (fall ‘08 timeframe).
Pause and book mark functionality when using arf recording
Great news...this feature request to add pause for NBR recording will be available in our next release (WBS27); coming soon!
Ideas under review with our Product Management Team – will keep you appraised as status changes (aka ‘Reviewing”):
Meeting Center attendee reminder emails.
The ability to send meeting reminders to the attendees in Meeting Center. If we are not going to provide this, we should clarify on the scheduling page, next to "send reminder email", that this email is the "host reminder".
We will keep this feature on our list, but our next release is full/engineering changes no longer feasible. This next release will not likely include any web page based changes. As a result, we’ll keep this feature on our list.
As an alternative, the host can send a reminder email from the meeting manager once he/she joins the meeting.
Site Admin Obsolete options needs to be removed.
There are options in site admin, such as "sales assistant", "display Web Page banner under My WebEx", etc that are obsolete options. This adds a lot of confusion for customers and when they ask us, we have to research to find out that they are obsolete options. We need all obsolete options in site admin cleaned out for the next release
We tentatively plan to do this work in an upcoming release (fall ’08), but not committed at this time.
Disable the default "sign up for an account" on the log in page.
Since we have now defaulted the site settings to enable "sign up for an account" setting, customers are very confused. Customers are "signing up for an account" thinking that they need an account in order to register for an event. Here is what is states: I do not have an account: Sign up for an account to speed up meeting registration track meetings to which you are invited schedule and start meetings, then there is a sign up button. Because of the bulleted description of what you get when signing up for a host account, someone reading quickly could confuse "host sign up" thinking that it "speeds registration tracking", "meetings your invited to", etc... Customers sign up for it thinking it will track their reg and invited mtgs. People are requesting accounts to track their registrations, but they are the public who are just joining sessions.
The default setting was changed in a previous release (T26) because of requests from Enterprise accounts that it would increase adoption and they don’t want to manually add every account.
The Product Management/Engineering team will work on improving the messaging to avoid confusion. The “Attendee Accounts” is off by default, though.
Location based collaboration
We should embed location aware services in to the WebEx client, especially the mobile one. That way you could be notified of the proximity of others in your buddy list so you can take advantage of impromptu in-person collaboration opportunities.
This idea is being reviewed by the Product Manager. He believes this is an excellent idea and one he has been thinking about – so much so he has had an initial discussion with Verizon (SP partner). The location information would come through a SP location API. Location based intelligence will be used in a future release, but unfortunately can't commit/comment on when.
Ability to step out of a meeting
It would be nice to have the ability to show in the meeting when you have to step away from your computer. I find there are times when I need to leave during a meeting and do not want to announce to everyone that I will be gone for a short time. I would prefer to have the ability have a step out feature to show I was away momentarily.
Per the product manager, this is a good idea and one that we could to WebEx Connect online status
Site Settings for audio defaulted according to the customer's commitment
It would be nice if the site admin page selects the customer's committed audio as the site default for audio options. The customer can then modify per host if additional options are necessary. This would allow for a customer to not accidentally use services they are not contracted for. For example: If a customer purchases our toll free telephony only, then when the site is provisioned, site admin should be set up to only have toll free checked as the teleconference option for the site. (as the default). The site admin can go in and enable additional teleconference options per host if necessary.
If a customer does NOT commit to any audio, then we would just provision the site the way we do today.
Rather than build in a rule for committed we should just allow the site admin to set up the default choices that are available for the host. The site admin or host can never pick an audio option that is not provisioned on the site.
Need a Best practices Document for implementing TC on Demand services.
Posted a couple of documents/job aids in the library that should help with this but plans are on hold right now and we have not any planning beyond T27 for any service.
Disabling print screen option in the attendees computer while sharing the documents or desktop by the host
Disabling print screen option in the attendee’s computer while sharing the documents or desktop by the host.
This will prevent the attendees to stop taking the screen shots of the important documents which the host is sharing.
This idea has merit; however even if print screen is disabled, a customer can always take a picture with a camera. Also need to make sure to support disabling on all OS platforms
Object-Oriented White board
WebEx needs an object-oriented white board. The ability to cut, paste and manipulate objects (text and graphics) would be a great boost for our training programs and open up a whole new level of learning interactions, i.e. drag-and-drop interactions.
The product manager believes this feature would be useful and a good idea, unfortunately it isn’t a high priority for implementation at this time and not considered a priority for a future release. I’ll keep under review for now.
Create a master site administration page
Create a master site administration page to regulate the assignment of named hosts per site for multiple sites sharing a pool of named hosts.
This idea is still being reviewed. The product management team is investigating how many Named Host Subscriptions are mapped to multiple sites so that we can size this issue. We’ll keep up appraised of any updates as they become available.
Yes/No Buttons
Make the yes/no buttons on a MAC and the check mark/x buttons on the PC be the same thing.
This idea is currently being reviewed by engineering and by the product manager for feasibility/implementation. Will keep you posted on the status as it becomes available.
WebEx App and Desktop Share Selection Window
Many times, it is desirable to show a portion of an app or desktop share as if you could draw a window around the sharing area. This way you can focus your audience on just the part of an application or the desktop that matters to your presentation. There could be a control in the floating toolbar which would allow you to change the window, and enable or disable the feature.
The benefits to users are that a presenter can focus the audience with the added benefit that it uses less bandwidth and takes less time to change on participant's screens.
This idea is being reviewed by the product manager. He likes this idea and is currently reviewing with Engineering for feasibility.
Allow the host to determine if sub-conferencing will be allowed in breakout rooms
Allow the host to decide if sub-conferencing will be allowed in breakout rooms. This allows for a smoother experience for sessions participants for when the host wants participants to see different content, but stay in the same conversation.
There is a workaround today for this feature request - you can choose to stay in the main audio conference and not join the sub-conference.
Ability to receive email notice of Recording Purchase/View
Would like the ability to receive an email when our recordings have been purchased.
This idea is currently being reviewed by the product manager. I will provide an update as soon as they've examined and determined feasibility.
Easy capture of whiteboard pages for mailing to participants.
I am a MAC user and the only way I can share the contents on the whiteboard pages for future use, is to take screen shots and paste the content to a WORD document. My clients cannot read the .ucf files. One solution might be to convert the pages to html format and post them. See vyew.com for a very convenient solution. (I do not know if it is safe; but it is very handy.)
The product manager likes this idea and is currently reviewing with engineering to determine feasibility/implementation.
Include the ability to attach a multimedia file to questions in TC quizzes.
Add fields to the question types that allow for attaching a multimedia file (images, videos, audio) for each question. This allows for "What's wrong with the situation?", "Identify the feature.", "Find the safety violation.", "Which part of this machine has stored potential energy that could kill you?” etc. type questions.
Will review when there is a chance to re-design the testing functionality.
More robust quiz features in TC
TC quiz feature needs more question type and more flexible scoring options. Allow for selection from a series, but allow the instructor to grade the response, that is allow us to have a "best answer" type question where partial credit can be given for a correct answer that is not necessarily the best answer. Also dropdown, and drag-and-drop or number/letter matching question types would be a plus.
We will look at it when we redesign the testing functionality. This is pretty advanced functionality and mainly specialized companies that offer testing/assessments software companies offer it.
No plans to implement/Retired Ideas
Workspace User Guides uploaded to WebEx site under "User Guides".
It would be helpful to have Workspace user guides uploaded to the WebEx site so that customer's have a clear understanding of how to use workspace, best practices for using Workspace, data sheets, etc.
Based on feedback from the product manager, there is no such user guide(s) that exist for Workspace, nor is there bandwidth to write them at this time. The product features an extensive "Help" section.
Already offered:
Use IP cameras as a device
The ability of using IP cameras in a meeting is a very useful thing.
Typically our customers use Logitech QuickCam's as a simple way to get meet face-to-face online. If you mean something other than this, please let me know...otherwise this solution is already available today. Feel free to reach out to me if you'd like me to discuss further.