I wanted to take a few minutes to share my frustrating experience when trying to call into the sales team.
I am researching solutions for a client and am taking estimates on software for their 50 clients. Having used your webex conferencing software and knowing it worked well I went here to get a quote for it and yourWebEx PCNow Enterprise software.
This is a recollection of the chain of events that occurred after deciding to call your sales team:
- When I called the toll free number I was sent to an operator that spoke perfect English who fielded my request for a quote by transferring me to someone in India
- The rep in India frankly seemed frustrated with me as soon as I spoke and was relatively unintersted with understanding what I was asking (I can't blame webex for this because there are always bad days for these reps)
- After spending the next few minutes on the phone patiently explaining my need for a quote and asking my questions the rep slowly started to understand
- The rep told me to open my browser and to visit http://pcnow.webex.com/
- He started to quote me a price for the 10 license package of WebEx PCNow but as I had stated that I needed a quote for a 50 license copy I needed the Enterprise version
- The rep told me that he couldn't provide that quote because he was on the technical team and not on sales
- He suggested I talk to sales but he couldn't transfer me to them because he was on the technical team and they don't have that capability.
I thanked him for his help and then hung up to call back.
- I called the same toll free number listed on the product page again and got another operator.
- After explaining that I needed a sales representative to quote me a price on the WebEx PCNow Enterprise software the operator assured me I would be transferred to Sales
- I was transfered to another rep in India who was much friendlier but still tried to offer me a quote on the 10 license copy of PCNow
- This new rep was eager to help me and told me they needed to put me on hold so they could talk to their supervisor for more information
- They came back on the line two minutes later and informed me that I needed to speak with sales....
- I told them I had been through this once and after thanking them for their help I told them I didn't have any more time to play games I would quote alternative software for my proposal
So there you have it, I don't know how you can sell software if no one can quote it.
As a result of my experience I feel it would be wrong of me to recommend your software as I I can't even find out how much it costs so obtaining tech support must be a much harder task. |