Help

Since downloading service pack 1 I have experienced webex freezing, even as something as simple as browing using IE on websites.

Help.

Ian Broadfoot

Hello Ian and Richard,

I can only imagine how frustrating this is for both of you.  I see that Ian called the Help Desk and that they instructed you to try Firefox.  Have you called them back and let them know that you are still having the problem?  When we pursued this on our side, they let us know that they needed a considerable amount of information about your actual configuration.  That being said, I will work on determining what WebEx's plans are in this arena.  Sorry for the inconvenience gentlemen. 

Anyone else having the same problems?

diane davidson, community manager

Vista issues

Gentlemen, checked with Tech Support again today regarding this problem.  You do need to be on at least WBS25.  Please call Tech Support again at the number listed above.  I am continuing to inquire internally but I am getting that same response again. 

diane

Hi Ian and Richard,
For us to dig down and uncover the underlying problem, can you pls. confirm you're on at using WBS25 or 26?

To check what version you're on, follow the steps below to check your WebEx site version:

WBS 26:

Browse to your WebEx web site (ex: http://SITENAME.webex.com).
On the left nav-bar, click Support, User Guides.
On the right you will see an information window titled About Meeting Center.



WBS 25:

Browse to your WebEx web site (ex: http://SITENAME.webex.com).
On the left nav-bar, click Assistance, Support.
Click on Version under About Meeting Center.

A popup window will appear.

If you encounter a popup window with a decimal version and no WBS version listed, you're using WBS 23 or below.

Example:

WBS 23 or below version information page.