 |
|
|
|
Discussion forums are for members to gain real time answers and advice from peers and industry experts on mission critical issues and challenges. Join an existing thread or start a new one - get started today.
Attn: Safari users - the site works best in Internet Explorer and Firefox (some editing functions may not work in Safari)
|
|
|
|
|
 Add Tag
|
| You are not authorized to post a reply. |
|
bmartin@openair.com
Posts:4
 |
| 05/08/2007 2:10 PM |
 Alert
|
Hi Hank
Thanks for the reply. How do I turn on NBR? Does someone on your support team need to do this for me?
Also, I have a more random question for you...who did you use to build this forum? We are looking to build one, but there seem to be many vendors (both SaaS and not) out there.
Thanks
Brian |
|
|
|
|
hnothhaft
Posts:7
|
| 05/08/2007 2:21 PM |
Alert
|
Brian,
If NBR is not already enabled for your site, please contact your client services manager. They will guide you through a simple process to enable the service.
You can verify that you have NBR by starting a WebEx session and opening the Meeting menu. Select the Start Recording option. At this point, if NBR is enabled, you will be prompted to choose recording locally or using NBR. If this is not your experience, then you need to request NBR via your client services manager.
-Hank |
|
|
|
|
astephens
Posts:1
|
| 05/08/2007 4:28 PM |
Alert
|
Hi Hank,
Thank you everyone, this has proven to be a very useful thread. I am brand new to WebEx and trying to figure out so much regarding the VOIP vs. Telephony, WebEx teleconferencing vs. third party, and how to save the Support Sessions and Metting Sessions (primarily used as small group trainings) for future training and or a "video" knowledge base on our internal website. My questions for you Hank are:
Where can I find more information on NBR?
Is it available for Meeting Center and Support Center?
Do you have the ability to edit the recording if it is NBR, like you do if it is client side?
Do these recordings count aginst your online storage space (I think our product came with 1G)?
Thanks again for everyone's insight.
-Alex
|
|
|
|
|
hnothhaft
Posts:7
|
| 05/08/2007 4:54 PM |
Alert
|
[quote]Posted By Alex Stephens on 05/08/2007 4:28 PM
My questions for you Hank are:
Where can I find more information on NBR?
Is it available for Meeting Center and Support Center?
Do you have the ability to edit the recording if it is NBR, like you do if it is client side?
Do these recordings count aginst your online storage space (I think our product came with 1G)?
[/quote]
Alex,
You can learn more about NBR by attending our upcoming Online Forum. I am presenting the basics of recording and sharing WebEx sessions using NBR.
Register here: http://try.webex.com/meet/asp/26/Event_Title/Quick-Fire.html
There is also some "how-to" documentation available at WebEx University. In addition, I plan to post an NBR overview and FAQ to our website. I will post here as soon as this is done.
NBR is available in Meeting Center, Event Center, Training Center and Sales Center. NBR will become available in Support Center in our next major release WBS26.
Currently, NBR recordings (.arf format) must be converted to the Windows Media format (.wmv) before they can be edited. However, in WBS26, users will be able to truncate recordings and select which panels to include in playback using a simple web-based interface; no editor required!
NBR is free to enable and includes an additional free GB of storage. If you plan to use more than the allotted free storage, WebEx offers committed blocks of storage at very attractive rates. Keep in mind that storing your recordings with WebEx enables you to share them in a streaming format. Storage fees are all-inclusive; there are not additional fees for bandwidth, etc.
Hope that helps. Let me know if you have additional questions. |
|
|
|
|
hnothhaft
Posts:7
|
| 05/08/2007 8:41 PM |
Alert
|
As promised, here is a link to the NBR datasheet and FAQ: http://www.webex.com/pdf/NBR_datasheet.pdf
Thanks,
Hank |
|
|
|
|
jjkd
Posts:23
|
| 05/14/2007 3:09 PM |
Alert
|
We find the lack of editor support for .afr files produced by Network Recording to be a major drawback for the product. Converting to .wmv is not a very practical option, due to the increased size and decreased quality of the output. Truncation and panel selection probably won't be sufficient to address this, in my opinion. The other major drawback we see is the requirement to host from inside WebEx for wrapped player support. We use the 'launch URL' functionaliy for hosting .wrf files on our own website, and there doesn't appear to be the equivalent for .arf's.
--
Joe Kyle
--jjkd--
|
|
|
|
|
jnewcum
Posts:15
|
| 05/16/2007 8:34 PM |
Alert
|
We at The MathWorks have a very intensive program. We've been using WebEx since 2001 and we've made significant progression in the last 6 years. We started at desktops in conference rooms and migrated to a full fledged lab. We currently have a full fledged WebEx lab that has one host computer, one tech computer (that views the inbound WebEx stream), record computer (that records the webinar with Camtasia and displays the inbound stream to the presenter), and a presenter computer. We also have a docking station for the presenters if they'd like to present from their laptop. We also use high quality XLR headset microphones that get connected to a Mackie mixing board. The presenter computer sends the video stream and the record computer sends the audio stream. The record computer uses the line in for the mixing board. The mixing board has two headset microphones, one tabletop microphone, one Polycom conference phone, and audio out from the record computer for pre-webinar music.
We migrated away from WebEx's WRF files due to the problems we encountered with the editing software. We couldn't rapidly edit the WRF files and WebEx has made these files proprietary. We choose to use Camtasia due to it's low cost and ease of use. We record the inbound stream from WebEx on the record computer and record the live audio from the presenter. This way we avoid any compression on the initial recording and this allows a greater flexibility in production. We render our files as SWF content via Camtasia. Most of our recording tend to be around 20-40mb for each hour of recording. Use of Camtasia has been in place since early last year and we've found no problems with this configuration. We believe this also enables a higher level of branding, compatibility, and final production value.
Additionally, one of the key areas that we needed to address was the branding. We felt that we needed to present a complete MathWorks look and feel to our recordings. Additionally, we felt that there was a significant amount of compression in the WRF files. I also must commend WebEx for creating a very robust compression algorithm. Unfortunately, the limitations in editing and branding caused us to seek other avenues. If we stayed with the WRF format, we'd constantly be using the WebEx player and missing out on any branding associated with the recording. We also added a wrapper to our recordings that offer a call to action for the viewers and enabling greater interactivity. It's really worked out very well and I'd recommend this path for those companies that seek a better recording to their customers.
|
|
|
|
|
bmartin@openair.com
Posts:4
|
| 05/22/2007 2:28 PM |
Alert
|
I have been testing the use of NBR. Does anyone have any input on how to hide the recorder panel and how to use key strokes to start/stop the recording?
I can not figure out how to hide the recorder panel, so the panel is present throughout the recording, which looks bad. Assuming that I can hide the panel, I can not find the key strokes I would need to use once the panel is hidden (the help section references going to Tools > Options, but I can not find this area).
|
|
|
|
|
hnothhaft
Posts:7
|
| 05/22/2007 2:39 PM |
Alert
|
Hi Brian,
My assumption is that you are using desktop sharing in your recorded sessions. If not, please disregard this post and provide more details about your recording setup.
By sharing your desktop, everything on your screen will be captured in the recording, including the recording panel. You can eliminate the recording panel from the recording by using other sharing options such as document sharing or application sharing.
Our plan is to eventually incorporate the recorder panel into the right-hand “magic” panel structure in the client. In this scenario, you will have the ability to minimize the recorder panel into the floating icon tray, thus eliminating this issue all together.
In the meantime, the best approach is to favor document and application sharing over desktop sharing.
-Hank
|
|
|
|
|
bmartin@openair.com
Posts:4
|
| 05/22/2007 2:56 PM |
Alert
|
Thanks Hank. I actually did share ppt and firefox specifically (not my desktop), but the recorder is not only present through out the recording, but visible when played back. I then tried running webex in firefox, but opened IE to use to demo our application. I shared IE, not firefox, thinking this would prevent the recorder from being seen. Unfortunately, the recorder showed up as a greyed out box on the screen when I played the recording back, since I did not share firefox.
Is there a way around this?
My other question had to do with hiding the recorder so I could use key strokes to start, stop, etc. Is this not possible?
Thanks for your help
Brian |
|
|
|
|
|
|
|
|
|
|
|
|
|