1-800-FLOWERS.COM needed to find a more efficient method for training remote agents to provide top-level customer service. WebEx Training Center makes it easy for 1-800-FLOWERS.COM to deliver up-to-the-minute training courses in response to rapid changes in customer demand. In just a few months, WebEx has helped increase the company’s retention of new customer service agents and produce stronger course evaluations.

Duration: 7 minutes

PHLX needed to educate investors on a new currency option product with maximum retention and efficiency.  WebEx Consulting Services built a solution that armed PHLX with turnkey webinars delivered through WebEx Event Center for as many as 600 attendees per month.  The result has been a dynamic increase in the volume of current option, doubling PHLX's volume expectations within the first year.

Recorded 8/07; duration: 8:07

Darco needed an innovative way to sell its new line of implant devices to an untested U.S. market without the expense of hiring field reps. The company now uses WebEx Meeting Center to reach and train surgeons across the country more cost-effectively, while delivering a reliable and consistent message.

Recorded Event:  6/28/07
Duration: 1 hour

Rapidly emerging changes in technology challenge every workplace learning and performance professional, while presenting opportunities for growth and development. Dr. Gary Woodill presented a general overview of the state of e-learning today, and introduced 10 of the most transformative emerging e-learning technologies in terms of their impact on the workplace. As well, he showed how new e-learning websites are being built around the idea of a mashup, that is, a mixing of many different technologies and information sources into a just-in-time personalized offering for each learner.

The trajectory is more in keeping with technology companies during those glorious bubble years.

WebEx has succeeded by ignoring conventional wisdom. It offers no installable software, but it does maintain a private network for transmitting meetings and training. It makes a living from a pure hosted solution and boasts the largest share of the online meeting and web conferencing service market. It is also a leading contender in the virtual classroom market. (5 pages)

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